Customer Testimonials
I stopped in on a Friday afternoon without an appointment when my check engine light suddenly came on. The staff and technicians were able tofit me in and make the needed repair using in stock parts and I was on my way in only 1.5 hours. I was very impressed .
My oil change service was quickly completed. I was kept up to date by my service writer and technician. My technician even left me a personal message on my report that really made my day! Great personal touch!
Always take good care of my vehicle though I was a bit taken aback at how much the price of an oil change has gone up! Lots of competition out there for that service. Hmmm….
Very positive
Leah, in particular, is a service star at Russ Darrow Mazda. Quick efficient service while you wait in a well-appointed lounge.
Nice clean dealer. Awsome coffee bar
Got me in on time and out quickly for standard service. Staff very friendly. Great experience!
I appreciate that Russ Darrow is always on time and timely. The videos are very helpful.
The employees were very kind and helpful. They did their job very quickly and cleanly.
The person that served me did a good job and was very detailed in his explanation. I will come again next time.
They always have good customer service there, and a reasonable price for a oil change nice waiting area also
Professional and timely service. Kept updated on service.
It was a quick and pleasant experience. Service was freight and very clear!!!
My recent experience at Russ Darrow Mazda was awesome. They are super communicative and helpful. I worked with Josh.
Great customer service! Andy did a great job getting me a nice loaner car while mine was fixed! My car also was done earlier than anticipated so that made me very happy!
Andy is great to work with! Friendly and professional. Took a bit longer than I was told for my oil change, but overall good experience .
It’s pretty good!
Very friendly and prompt.
Over a hour wait is too long w/ a scheduled appointment time.
Technician was very friendly and service was great!
They did the right thing.
Service staff is excellent! Andy was very helpful. The only thing that did not get done as told to me, was car washed. Good experience! Thank you.
Fast, affordable, OEM service from a friendly staff
Everything went well smooth sailing. Great communication from Josh, the mechanic.
The professionalism of the staff was evident from the moment I came in. I was given an estimate of the time needed for my work and they finished right on time.
It was quick and the gentleman that helped us was very nice and helpful
The service was friendly, professional and informative in a welcoming environment.
I had a slow leak in a tire. The technician didn't find a leak in the tire itself, but checked the valve stem & found the problem & repaired it. The service writer was very kind & didn't charge me for the repair. A nice start to my day!!
I greatly appreciate the videos send during the inspection of my vehicle. The staff are amazing to deal with and extremely knowledgeable explaining any issues found.
Took my 2024 Mazda CX5 for first oil change and checkup. Good experience with the service techs, and I waited in the comfortable dealership customer area while work was done. I was informed in advance of work to be done, and the tech also updated me by text message and in person on the status of the vehicle and the need to rotate tires. And they washed the car! Excellent communication and service.
Great experience! Would definitely recommend!
Top notch service and caring, professional employees. The waiting area is well appointed. I had an oil change and they completed it in very short time!
Service Advisors were great. Knowledgable and gave me their honest opinions on my options. Oil change came with a video inspection tour from underneath my auto by the mechanic who texted em'd to me. Nice to see underneath first (cyber) hand. Nice waiting area and reception, scheduling were great. Took only a minute.
Pretty good overall. They kept their word on things and the service is top notch. When my car was detailed, they gave me a loaner no fuss. Love my car. My salesman Randy did good work and made the buying process simple. They worked with me on an overcharge but nothing crazy. That said, it feels cheap that floor mats weren’t included. I’ll get over it but for what’s overall been a pretty great experience, it’s weird that floor mats are withheld. Assuming my car holds up, I’ll probably be back.
Friendly helpful good customer service
Good communication w/ Service advisor. Appreciate video review from auto tech. Thanks
It was fine. Your chat bot is straight up trash for online assistance
Scheduled car for service and first oil change as it hit the 5000 mile mark and also received a software update letter on the mail. Very quick and easy sign up for the service. No hassle drop off. Video of the visit summary was a nice touch. Free car wash is also nice, though it didn't get my car as clean as I'd like it to be. Not totally sure how this is decided. I was told that the tire rotation was only going to be done if necessary, and it was done. Overrall, easy and quick service.
Friendly, informative staff without being pushy. Valued my time. Nice waiting area.
Great variety of options at a fair price. All employees we encountered were very friendly and personable.
Friendly and quick service with a comfortable waiting room and convenient amenities. Showed great thoroughness through sharing a video of the service inspection as well as full documentation. Best oil change experience I've had so far!
Very knowledgeable and kind. Treated me well while I was shopping around and answered all 10000 of my questions.
Leah was friendly and helpful on my first visit.
I highly recommend Russ Darrow! My salesman Randy was excellent! Felt so comfortable and no pressure.
Todd did a great job explaining our options we had looking at the different cx-30's before we made our purchase.
They were pretty fair on prices, they unfortunately really do not like outside financing though.
Adrian did a great job—he was really responsive and knew a lot about the cars.