Customer Testimonials

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Google Nov 9, 2024

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Google Nov 8, 2024

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Google Nov 6, 2024

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Google Nov 5, 2024

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Google Nov 5, 2024

I stopped in on a Friday afternoon without an appointment when my check engine light suddenly came on. The staff and technicians were able tofit me in and make the needed repair using in stock parts and I was on my way in only 1.5 hours. I was very impressed .

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Google Nov 4, 2024

My oil change service was quickly completed. I was kept up to date by my service writer and technician. My technician even left me a personal message on my report that really made my day! Great personal touch!

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Google Nov 2, 2024

Always take good care of my vehicle though I was a bit taken aback at how much the price of an oil change has gone up! Lots of competition out there for that service. Hmmm….

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Google Nov 2, 2024

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Google Nov 1, 2024

Very positive

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Google Oct 31, 2024

Leah, in particular, is a service star at Russ Darrow Mazda. Quick efficient service while you wait in a well-appointed lounge.

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Google Oct 31, 2024

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Google Oct 30, 2024

Nice clean dealer. Awsome coffee bar

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Google Oct 29, 2024

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Google Oct 28, 2024

Got me in on time and out quickly for standard service. Staff very friendly. Great experience!

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Google Oct 28, 2024

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Google Oct 26, 2024

I appreciate that Russ Darrow is always on time and timely. The videos are very helpful.

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Google Oct 26, 2024

The employees were very kind and helpful. They did their job very quickly and cleanly.

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Google Oct 25, 2024

The person that served me did a good job and was very detailed in his explanation. I will come again next time.

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Google Oct 24, 2024

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Google Oct 24, 2024

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Google Oct 24, 2024

They always have good customer service there, and a reasonable price for a oil change nice waiting area also

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Google Oct 23, 2024

Professional and timely service. Kept updated on service.

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Google Oct 22, 2024

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Google Oct 20, 2024

It was a quick and pleasant experience. Service was freight and very clear!!!

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Google Oct 19, 2024

My recent experience at Russ Darrow Mazda was awesome. They are super communicative and helpful. I worked with Josh.

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Google Oct 18, 2024

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Google Oct 17, 2024

Great customer service! Andy did a great job getting me a nice loaner car while mine was fixed! My car also was done earlier than anticipated so that made me very happy!

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Google Oct 15, 2024

Andy is great to work with! Friendly and professional. Took a bit longer than I was told for my oil change, but overall good experience .

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Google Oct 15, 2024

It’s pretty good!

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Google Oct 14, 2024

Very friendly and prompt.

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Google Oct 14, 2024

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Google Oct 13, 2024

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Google Oct 13, 2024

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Google Oct 12, 2024

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Google Oct 11, 2024

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Google Oct 8, 2024

Over a hour wait is too long w/ a scheduled appointment time.

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Google Oct 8, 2024

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Google Oct 8, 2024

Technician was very friendly and service was great!

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Google Oct 7, 2024

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Google Oct 6, 2024

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Google Oct 6, 2024

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Google Oct 5, 2024

They did the right thing.

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Google Oct 4, 2024

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Google Oct 4, 2024

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Google Oct 3, 2024

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Google Oct 3, 2024

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Google Oct 2, 2024

Service staff is excellent! Andy was very helpful. The only thing that did not get done as told to me, was car washed. Good experience! Thank you.

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Google Oct 2, 2024

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Google Oct 1, 2024

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Google Sep 30, 2024

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Google Sep 30, 2024

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Google Sep 28, 2024

Fast, affordable, OEM service from a friendly staff

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Google Sep 28, 2024

Everything went well smooth sailing. Great communication from Josh, the mechanic.

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Google Sep 27, 2024

The professionalism of the staff was evident from the moment I came in. I was given an estimate of the time needed for my work and they finished right on time.

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Google Sep 27, 2024

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Google Sep 27, 2024

It was quick and the gentleman that helped us was very nice and helpful

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Google Sep 26, 2024

The service was friendly, professional and informative in a welcoming environment.

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Google Sep 26, 2024

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Google Sep 26, 2024

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Google Sep 24, 2024

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Google Sep 23, 2024

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Google Sep 23, 2024

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Google Sep 21, 2024

I had a slow leak in a tire. The technician didn't find a leak in the tire itself, but checked the valve stem & found the problem & repaired it. The service writer was very kind & didn't charge me for the repair. A nice start to my day!!

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Google Sep 20, 2024

I greatly appreciate the videos send during the inspection of my vehicle. The staff are amazing to deal with and extremely knowledgeable explaining any issues found.

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Google Sep 20, 2024

Took my 2024 Mazda CX5 for first oil change and checkup. Good experience with the service techs, and I waited in the comfortable dealership customer area while work was done. I was informed in advance of work to be done, and the tech also updated me by text message and in person on the status of the vehicle and the need to rotate tires. And they washed the car! Excellent communication and service.

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Google Sep 19, 2024

Great experience! Would definitely recommend!

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Google Sep 19, 2024

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Google Sep 19, 2024

Top notch service and caring, professional employees. The waiting area is well appointed. I had an oil change and they completed it in very short time!

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Google Sep 18, 2024

Service Advisors were great. Knowledgable and gave me their honest opinions on my options. Oil change came with a video inspection tour from underneath my auto by the mechanic who texted em'd to me. Nice to see underneath first (cyber) hand. Nice waiting area and reception, scheduling were great. Took only a minute.

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Google Sep 18, 2024

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Google Sep 15, 2024

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Google Sep 14, 2024

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Google Sep 14, 2024

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Google Sep 13, 2024

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Google Sep 13, 2024

Pretty good overall. They kept their word on things and the service is top notch. When my car was detailed, they gave me a loaner no fuss. Love my car. My salesman Randy did good work and made the buying process simple. They worked with me on an overcharge but nothing crazy. That said, it feels cheap that floor mats weren’t included. I’ll get over it but for what’s overall been a pretty great experience, it’s weird that floor mats are withheld. Assuming my car holds up, I’ll probably be back.

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Google Sep 13, 2024

Friendly helpful good customer service

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Google Sep 12, 2024

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Google Sep 12, 2024

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Google Sep 12, 2024

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Google Sep 11, 2024

Good communication w/ Service advisor. Appreciate video review from auto tech. Thanks

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Google Sep 9, 2024

It was fine. Your chat bot is straight up trash for online assistance

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Google Sep 9, 2024

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Google Sep 9, 2024

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Google Sep 9, 2024

Scheduled car for service and first oil change as it hit the 5000 mile mark and also received a software update letter on the mail. Very quick and easy sign up for the service. No hassle drop off. Video of the visit summary was a nice touch. Free car wash is also nice, though it didn't get my car as clean as I'd like it to be. Not totally sure how this is decided. I was told that the tire rotation was only going to be done if necessary, and it was done. Overrall, easy and quick service.

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Google Sep 9, 2024

Friendly, informative staff without being pushy. Valued my time. Nice waiting area.

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Google Sep 7, 2024

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Google Sep 5, 2024

Great variety of options at a fair price. All employees we encountered were very friendly and personable.

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Google Sep 5, 2024

Friendly and quick service with a comfortable waiting room and convenient amenities. Showed great thoroughness through sharing a video of the service inspection as well as full documentation. Best oil change experience I've had so far!

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Google Sep 4, 2024

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Google Sep 3, 2024

Very knowledgeable and kind. Treated me well while I was shopping around and answered all 10000 of my questions.

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Google Sep 1, 2024

Leah was friendly and helpful on my first visit.

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Google Aug 31, 2024

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Google Aug 31, 2024

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Google Aug 30, 2024

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Google Aug 30, 2024

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Google Aug 29, 2024

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Google Aug 29, 2024

I highly recommend Russ Darrow! My salesman Randy was excellent! Felt so comfortable and no pressure.

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DealerRater Jun 1, 2024

Todd did a great job explaining our options we had looking at the different cx-30's before we made our purchase.

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DealerRater Apr 10, 2024

They were pretty fair on prices, they unfortunately really do not like outside financing though.

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DealerRater Mar 15, 2024

Adrian did a great job—he was really responsive and knew a lot about the cars.

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