Welcome to Russ Darrow Mazda of Madison

Excellent Customer Service! Greeted by Mike Sherwood and never felt pressured into purchasing. We purchased a Used Mazda CX-5 and have been very pleased with the vehicle. Hi Highly recommend Mazda of Madison! Great finance team!

Timing and friendliness great. The only complaint is that my maps needed an update - something that costs you nothing - I asked for a free update after spending over $400 and establishing my new dealer relationship, and it was denied.

Tim Faber was my sales person and was extremely accommodating during my visit to Russ Darrow! Finding the vehicle that was best suited to my requests seemed like no problem for him. He brought a few to the front for a test drive. When I realized I'd need to tweak things a bit, he brought one to the forefront that ended up being my purchase! It was my credit union, unfortunately, that was the most time consuming, difficult, part of this transaction.(My car was paid off 2 weeks prior to this sale. Be sure to stay on top of a credit union until you receive your title once a vehicle is paid off. Don't assume they are 'on it'). Tim and the gentleman in financing were Amazing to work with! I would recommend this dealership to anyone looking to find the best option of a vehicle- that works in their budget. Nice job guys👏 Thank you for everything!

I appreciate their quality work, respectful staff, and convenient location. They take good care of my CX-5!

I had my Mazda CX-30 serviced here and it was fast! Very nice waiting room and snacks!

Forget every stereotype you have heard about car dealerships. I came here to buy my first vehicle and was admittedly a bit nervous after a pretty bad experience at another dealership. My salesperson, Tim, was kind, honest, and helpful through the whole process. I never felt unnecessary pressure to make a decision and he kept the process moving smoothly. The finance manager was also extremely transparent and warm. Even after a small mix up in my paperwork, they were quick to get everything corrected (even after I signed). If you are nervous about buying your first car, I highly recommend Russ Darrow Mazda of Madison. They will take care of you and honor your wishes and needs to the best of their abilities.

Dan Smith was the sales associate who worked with us. He wasn’t pushy and very informative. He was really patient and after over a week of going over multiple vehicles, we finally bought a brand new CX-50. I’m a tough buyer and very picky, but Dan was able to help and walk us through everything. I would recommend Dan and Russ Darrow Mazda to anyone I know. Thank you for making it as painless as possible, and getting me out the door quick with my new vehicle for me to be able to get to my event on time.

Still looking for a car, but our visit with Jon was great, and we are looking forward to purchasing from him. He was honest, and full of integrity.

Unfortunately the thrill of buying a new car was short lived. We had confirmed the interest rate both verbally AND via email with the manager. We had came to the dealership with a 2.9% interest rate in mind. We get there. Test drive it again and then we start to talk numbers and all of a sudden it's 4.9% due to the vehicle we selected. Needless to say we were less than thrilled. The manager did not even come to speak to us or apologize for the misinformation and was unwilling to work with us to make up the difference for the wrong information that was provided to us. It did leave a sour taste and took away from an exciting moment.

This is part one of a two part review of my experience buying a Mazda from Russ Darrow Mazda of Madison. This part one review is written on Saturday, April 5, 2025. After not having bought myself a new car since 2002, it was finally time to pull the trigger. On March 31st, 2025 I located the vehicle I wanted on Russ Darrow Mazda of Madison's website. I found the website helpful in comparing the different trim options and different Russ Darrow Mazda Madison Discount, Customer Cash, and Customer Bonus Cash options. Customer Cash options weren't valid with the special 2.90% Mazda financing offer, which required a 63 month term. I went ahead and got the Mazda financing approved online, which is reported to save about 90 minutes at the dealership. I then made the appointment to go to the dealership to finalize the paperwork and pick up the vehicle. This appointment is scheduled for Tuesday April 8th, 2025. Sales representative Randall reached out to me confirmed my appointment. I'll follow up with a part two review of my actual in-dealership experience after April 8th. But so far, so good! I'm very pleased.

Brandon and Dan have been great to work with. They crafted a competitive price for a CX-50 and we have been very happy with the whole process. The team at Darrow will work with you to get you in a new ride.

Thank you for oil change and tires and fluids please don’t call me to complete another survey