Welcome to Russ Darrow Mazda of Madison

I received service at Russ Darrow Mazda under my warranty at CarMax. I expected it to be complicated, but from the start Leah made it really easy! She was friendly, courteous and helpful. She kept me updated with text messages and coordinated everything with CarMax. They gave me a really nice brand new loaner. The techs that worked on my car were thorough. They sent me videos of everything they found. I'm so glad, because now I can drive my car with confidence. I just can't say enough about everyone that I interacted with. Every person was helpful and courteous. I'll definitely be using them again.

Great customer service and dog friendly.

My service advisor Ethan went above and beyond to accommodate me.

Everyone was very kind and courteous to work with!!

Professional, fast, clean.

Good experience. No high pressure from Tim, the salesman, or the finance guy. They had a great selection of vehicles. Tim knows his Mazdas very well. I would recommend Mazda, Russ Darrow and Tim.

Attention to customers. Explanation on repairs.

Cung King are salesmen gave us excellent service, from the moment we walked in the door. He was easy going and made every effort to answer all our questions and get the best deal for us. We are so happy with our purchase of the CX-90.

Fair and straightforward process to purchase a 2025 CX-5.

Andy is an awesome service advisor and the service techs do a great job of providing quality and timely results.

Great customer service. Michael is awesome. 100% recommended!!

Great service and friendly staff

Made sure all my questions were answered, gave me a more than fair deal on a vehicle, and helped find the right car.

Russ Darrow Mazda service went above and beyond. Answered all my questions. Highly recommend.

Andy, went above and beyond. Check my engine light and knew exactly what was wrong with my car. Thanks Andy

The situation was a little complex. I was listened to and the issue was carefully and successfully analyzed. I was very satisfied.

+ Workers are very kind. + I enjoyed a free coffe and snack. + Highly recommended.

Process was great! 4th Mazda bought, first from this dealership and everything was amazing!

The desk reps in the service dept are friendly and helpful. I choose the dealer for service because I expect a better warranty there but I don't know if that will be true.

Excellent work by Sales Consultant Cung King! He was very patient, informative and considerate. It was very refreshing to work with him on our purchase of a 2025 Mazda CX-5 and we are delighted with our new vehicle! Such a well built comfortable SUV! Thanks to all at Russ Darrow for a great buying experience! Jeff and Rose

There was no waiting. Provided information. Detailed service report as well as a video of service which was nice.

I really like the feature where they send you a video of your vehicle and plainly, honestly talk about it’s condition

I always get fast and honest service at Russ Darrow Mazda. Scheduling appointments is easy and they keep me updated on status via text while I wait.

Great job to work with, they were thorough and always willing to answer the myriad of questions I had while they were working on my CX-9. I would highly recommend them! Special call out to Ethan and Danny for their guidance through throughout this process.

Every time I go into this shop for service they are kind quick and efficient. I have no complaints from Russ Darrow of Mazda