Welcome to Russ Darrow Mazda of Madison

They did the right thing.

Service staff is excellent! Andy was very helpful. The only thing that did not get done as told to me, was car washed. Good experience! Thank you.

Fast, affordable, OEM service from a friendly staff

Everything went well smooth sailing. Great communication from Josh, the mechanic.

The professionalism of the staff was evident from the moment I came in. I was given an estimate of the time needed for my work and they finished right on time.

The service was friendly, professional and informative in a welcoming environment.

I had a slow leak in a tire. The technician didn't find a leak in the tire itself, but checked the valve stem & found the problem & repaired it. The service writer was very kind & didn't charge me for the repair. A nice start to my day!!

I greatly appreciate the videos send during the inspection of my vehicle. The staff are amazing to deal with and extremely knowledgeable explaining any issues found.

Took my 2024 Mazda CX5 for first oil change and checkup. Good experience with the service techs, and I waited in the comfortable dealership customer area while work was done. I was informed in advance of work to be done, and the tech also updated me by text message and in person on the status of the vehicle and the need to rotate tires. And they washed the car! Excellent communication and service.

Great experience! Would definitely recommend!

Top notch service and caring, professional employees. The waiting area is well appointed. I had an oil change and they completed it in very short time!

Service Advisors were great. Knowledgable and gave me their honest opinions on my options. Oil change came with a video inspection tour from underneath my auto by the mechanic who texted em'd to me. Nice to see underneath first (cyber) hand. Nice waiting area and reception, scheduling were great. Took only a minute.

Friendly helpful good customer service

Good communication w/ Service advisor. Appreciate video review from auto tech. Thanks

It was fine. Your chat bot is straight up trash for online assistance

Friendly, informative staff without being pushy. Valued my time. Nice waiting area.

Great variety of options at a fair price. All employees we encountered were very friendly and personable.

Friendly and quick service with a comfortable waiting room and convenient amenities. Showed great thoroughness through sharing a video of the service inspection as well as full documentation. Best oil change experience I've had so far!

Very knowledgeable and kind. Treated me well while I was shopping around and answered all 10000 of my questions.

Leah was friendly and helpful on my first visit.

I highly recommend Russ Darrow! My salesman Randy was excellent! Felt so comfortable and no pressure.

No problems!

I've had my car serviced by them for the past 2 1/2 years. With me they've been honest and fair. They listen to you, they do what they say they're going to do, they tell you what you need to know, but they don't try to push unnecessary services onto you. Work has always been done right the first time, and completed when promised. They usually send videos of what they're seeing - a worn brake caliper, a worn control arm, etc., before asking for your approval to proceed. That goes a long way in building trust and confidence.

Friendly staff, clean waiting area with good coffee and snacks.

Prompt, thorough, courteous service.