Welcome to Russ Darrow Mazda of Madison

Friendly. Fast. Good communication. Really nice waiting area with good snacks and drinks. Fixed my problem under warranty. Win win.

They took very good care of us. Answered all of our questions and found us a deal to fit our needs and our budget.

Nice video showing work performed and tech comments on the vehicle in the shop at RD

The wait time was pleasant and fast . I was sent at text with a video on what they look at

Service was professional and they were all very helpful and friendly. I plan to go back for regular maintenance and would highly recommend!

Leah, our service advisor and our technician, went above and beyond to make sure our needs were surpassed and completed on time. It is nice to know when a service team just wants your car and the brand to deliver.

Mike was delightful to work with! Feeling good about my purchase.

Knowledgeable, friendly, empathetic

Great service, love the inspection video, service tech was friendly and easy to work with.

I was treated with courtesy from the moment I stepped through the door. Appreciated. Thank you

I received service at Russ Darrow Mazda under my warranty at CarMax. I expected it to be complicated, but from the start Leah made it really easy! She was friendly, courteous and helpful. She kept me updated with text messages and coordinated everything with CarMax. They gave me a really nice brand new loaner. The techs that worked on my car were thorough. They sent me videos of everything they found. I'm so glad, because now I can drive my car with confidence. I just can't say enough about everyone that I interacted with. Every person was helpful and courteous. I'll definitely be using them again.

Great customer service and dog friendly.

My service advisor Ethan went above and beyond to accommodate me.

Everyone was very kind and courteous to work with!!

Professional, fast, clean.

Good experience. No high pressure from Tim, the salesman, or the finance guy. They had a great selection of vehicles. Tim knows his Mazdas very well. I would recommend Mazda, Russ Darrow and Tim.

Attention to customers. Explanation on repairs.

Cung King are salesmen gave us excellent service, from the moment we walked in the door. He was easy going and made every effort to answer all our questions and get the best deal for us. We are so happy with our purchase of the CX-90.

Fair and straightforward process to purchase a 2025 CX-5.

Andy is an awesome service advisor and the service techs do a great job of providing quality and timely results.

Great customer service. Michael is awesome. 100% recommended!!

Great service and friendly staff

Made sure all my questions were answered, gave me a more than fair deal on a vehicle, and helped find the right car.

Russ Darrow Mazda service went above and beyond. Answered all my questions. Highly recommend.

Andy, went above and beyond. Check my engine light and knew exactly what was wrong with my car. Thanks Andy