Find a New MAZDA for Sale in Madison at Russ Darrow Mazda of Madison

This was the best experience I could have asked for! No one was pushy and everyone that helped me was very kind, understanding and ready to help me find what works for me!

Great people, kept me in the loop the entire time i was in the dealership. Have already recommended another person that is shopping for a mazda to visit

Russ Darrow Mazda of Madison repaired the rear brakes and rotors for me for about $60;less than the repair estimate they provided. I think the cost of the repairs were not out of line given the cost of the parts used in the repair. Service rep was polite and honest. The waiting area was comfortable and the treats provided were very good. I will certainly return for service in the future.

Liked thectaped video inspection and commentsry. Billing went quick. Service rep provided good information when checking out. But car wash left white spots.

The service team was quick and efficient in finding what the issue was. Then also replacing it. My only gripe was I contacted the dealership four different times with no response back. I had to reach out to my sales rep (Tim) and he was able to have someone reach out.

Service guy was polite and efficient. The waiting area is comfortable. I’m happy with the efficient service and good communication about the maintenance work done on my car.

Great service. Work was done quickly. Everyone was pleasant and friendly. Waiting area was well appointed.

Randy was kind, professional, knowledgeable, and most importantly not pushy at all. We came in without much vision and just wanted to get familiar with the brand so we tried some new cars. Based on our budget limitations we ended up going used but that first test drive of new cars to understand cabin layout and such was crucial. He let us take things at our pace and make sure we were totally comfortable. We ended up stopping in several times before making our decision and we never felt sales pressure to decide before we were ready. Support staff during signing were very kind and knowledgeable as well, we had an overall excellent experience. Thank you very much, Maddie B.

Great service and recommendations you can trust. I like the inspection video they share. Love the waiting area too.

The wash at the end of our service was chef's kiss! All of the attention you have paid to detail is greatly appreciated. Thank you!

Dealership is clean, the people are helpful, and there is a nice waiting area with snacks and tv

Services were polite, attentive, and professional. I liked the addition of the video showing the car in the shop, although there was no vocal working.

I’ve never been disappointed in not only the polite service I’ve been given, but the quality of service that I’ve been given!

After the usual oil change and system check, Andrew advised me about some possible front strut issues. I decided to have some pre-emptive strut issues work done. I scheduled the appointment for the work, and Andrew ordered the needed parts. The morning I brought my car in for the work, the car was taken into the shop on time. I mentioned to the other service desk attendant, Josh, that I had decided not to a take a loaner vehicle, and I mentioned bringing in plenty of work to do, while I waited for my car. Josh suggested a more quiet area in the waiting area to do my work. I really appreciated his suggestion. I got my work done and received my car back from the service department in less time than I had planned. Thank you. Andrew and Josh.

I thought Ehtan did a good job of explaining the maintenence I needed and why I needed it. I wasn't able to get everything I wanted done in one visit because I was a little pressed on time, but Ethan assured me that I could wait few weeks to get service and still be fine.