Welcome to Russ Darrow Mazda of Madison

Very friendly and welcoming place! Knowledgeable staff!! Waiting on paper work was a bit long but overall a good experience!

Nice customer service and friendly staff that was not pushy. Highly recommend to others folks

The Russ Darrow service department is always friendly. They make scheduling an appointment easy. The staff are always friendly.

Always a pleasant experience! Andrew is the best!

Brandon Trierweiler was the salesman and he answered my questions. it was a pleasant experience and he made sure to follow up after my purchase.

So good at explaining what service needs to done. Love it that I can see work being done on my car

Andrew was great! The warranty repair was fast and great customer service at the Russ Darrow dealership!

I enjoy working with Josh, he's very professional and courteous. Thanks for your help.

Everything went smoothly. Ethan let me know of a couple services my car was overdue for and an upcoming service. Was very helpful.

Everyone talks about how awful buying a car is and maybe we just got lucky but if so that is because of Jon. Despite it being incredibly busy and juggling a few customers, Jon got us into the suv we wanted to test drive. We were looking at a hybrid but we weren’t sure so he put us in a traditional and we were on our way. When we got back, he already had the hybrid lined up and waiting for us. We spent that day test driving a bunch of vehicles at 4 different places and I can’t tell you how much I appreciated having things lined up so we could get the information we needed to decide in an efficient manner. That alone was huge but pair that up with his easy going, no push demeanor and that was all we needed, that and the car we wanted of course. All in all this was a painless process. Ask for Jon Malmborg, you will be glad you did.

I was just in for oil change. They got it very fast. They went the extra mile to wash my car too.

Can’t say enough about Randy he was so helpful with us as we narrowed down just exactly what we wanted. I would recommend him day or night

Danny the service manager is TOP Shelf. I highly recommend him and the guys over at Mazda. Thanks! 😊

We want to thank Russ Darrow Mazda for the loaner vehicle. It helped get us to our medical appointments.

Service department is very helpful and great to work with. Dealership is clean and has a comfortable waiting area. Leah was professional and kept us informed.

Fast and efficient . Service ce will h a smile. Work done in a timely manner

Service was professional, courteous and done in a timely fashion. It was a positive experience.

I love that I can get an early morning appointment. Ethan was waiting for me and very engaging. He answered all of my questions. I love my CX-5 and love the service I receive at Mazda. They have not disappointed me yet!

Great customer service. Loved that they washed my car after service. Will come back for service.

Brought in for warranty work. Had to take vehicle back due to leaking oil after warranty work. Tech pinched valve cover gasket when re assembled. Vehicle began leaking oil. After fixing valve cover leak they still didn’t clean the oil off of the lower shield and didn’t cleanup the coolant under the hood from disassembly.

Daniel Smith was absolutely amazing to work with he knew what he was doing and was very calm and kind to talk to. He was very transparent about everything and any questions I had. I would recommend anyone to go to him

I was recommended to come to this dealership to get a new vehicle and I can’t thank that person enough. From start to finish they made the process extremely easy for me and walked me through every step of the way. I had the pleasure of working with Tim and I can’t recommend him enough as a salesperson! He walked me through the car and everything it did and made sure it fit my needs going forward. Overall a very pleasant experience and would highly recommend to anyone looking at getting themselves into a Mazda!

Staff was very friendly, professional, and efficient

Great experience, called to schedule a recall appointment. Parking was not the best at all. That’s my only complaint. They handled my car with care. I appreciate you guys! You’re the best

Andy was professional and informative. Eathan on the phone seemed to have very little knowledge. In fact, I thought he was a brand new employee.