Meet Our Staff
Management
Daniel Bednarczyk
Service Manager
Dylan Marshall
General Sales Manager
Dan Healey
Used Car Manager
Nicholas Zinniel
General Manager
Sales
Kyle Dorfler
Sales Consultant
Brandon Trierweiler
Sales Consultant
Tim Faber
Sales Consultant
Randall Mohammed
Sales Consultant
Cung King
Sales Consultant
Michael Sherwood
Sales Consultant
Dan Smith
Sales Associate
Ryan Ley
Sales Consultant
Jon Malmborg
Sales Consultant
Service
Andrew Bustos
Service Advisor
Ethan Her
Service Advisor
Josh Hyams
Service Advisor
Leah Hoefling
Service Advisor
Finance
Kody Cathman
Finance Manager
Netanya Vanlandingham
Finance Manager
Administration
Shane Bode
Used Car Director
Jennie Etringer
Office Manager
Landon Hodge
Receptionist
Shannon Kelly
Receptionist
Brittany Mulhern
Receptionist
Victoria Schwartz
Receptionist
Rod Winklepleck
Corporate Director of Sales
Internet
Savanna Rucker
BDC Associate
Kyle Dorfler
Sales Consultant
May 21, 2025
Adapted to what I needed in a vehicle.
Adapted to what I needed in a vehicle. Appreciate the fact that they didn’t push for anything extra like services for the car.
Apr 29, 2025
Kyle was awesome as usual.
Kyle was awesome as usual. This is our 5th car we purchased with Kyle helping us. He is very patient and very thorough explaining things.
Apr 22, 2025
Schedule make it easier.
Schedule make it easier. friendly And helpful people. Honest people and Service Good. Thank you for all the service
Mar 26, 2025
Our whole buying experience was very unorganized and
Our whole buying experience was very unorganized and chaotic. It started with being shown the wrong vehicle and being convinced it was a different one(more expensive, less miles). Next we were shown a car and started to go through the loan process to be told that the dealer did not have the title for the car and couldn’t sell it. Our salesperson found us a vehicle similar and we set up an appointment for the paperwork to come at 5pm. We completed the online credit app and emailed our salesperson to ensure they had everything needed for our appointment. From experience at other dealers, we believed all our paperwork would be ready to go and be signed. That was not the case. When we arrived at 5pm, we were told the wrong credit app was completed and was still being asked questions about packages and rates without having our credit pulled and the accurate loan numbers. We were then told we were 3 people behind to sign papers. 3 hours later, we were able to sign our papers. While talking to the financial person she shared she is always alone on Thursdays and the sales people always overbook. This was incredibly disappointing to hear. To make matters worse, before leaving our salesperson took me aside and told me that I would be getting a survey and he hopes to count on me for a high rating. No apology, or empathy for our experience. If we had not put a payment down before our appointment, we would have left.
Sep 14, 2023
Had a really good experience from start to finish.
Had a really good experience from start to finish. Everyone listened and worked with the needs of our family. 2nd time buying there, will plan on buying again in the future.
Andrew Bustos
Service Advisor
Jul 06, 2025
Andy was exceptionally helpful and knowledgeable, and
Andy was exceptionally helpful and knowledgeable, and took the time to answer my questions thoroughly. The tech who sent videos also exceeded my expectations - he spoke clearly and professionally. Plus a diet coke while I wait? Perfection. Good work Russ Darrow!
Jun 26, 2025
My service was very quick and professional snacks and
My service was very quick and professional snacks and coffee are a benefit. The price is a bit expensive. I trust Mazda with my vehicle.
Jun 17, 2025
Very happy with the rear wheel bearing repair.
Very happy with the rear wheel bearing repair. Car feels brand new again. Thank you!
Jun 14, 2025
Russ Darrow Mazda of Madison repaired the rear brakes and
Russ Darrow Mazda of Madison repaired the rear brakes and rotors for me for about $60;less than the repair estimate they provided. I think the cost of the repairs were not out of line given the cost of the parts used in the repair. Service rep was polite and honest. The waiting area was comfortable and the treats provided were very good. I will certainly return for service in the future.
Jun 13, 2025
Service guy was polite and efficient.
Service guy was polite and efficient. The waiting area is comfortable. I’m happy with the efficient service and good communication about the maintenance work done on my car.
Ethan Her
Service Advisor
Jul 06, 2025
Andy was exceptionally helpful and knowledgeable, and
Andy was exceptionally helpful and knowledgeable, and took the time to answer my questions thoroughly. The tech who sent videos also exceeded my expectations - he spoke clearly and professionally. Plus a diet coke while I wait? Perfection. Good work Russ Darrow!
Jun 21, 2025
I was in quickly and the repairman did a good job of
I was in quickly and the repairman did a good job of fixing my car. Ethan Her made everything understandable and I was out of the repair shop by noon.
Jun 21, 2025
Excellent service, as usual!
Excellent service, as usual! The scheduling was easy and completed on time, and the service manager was vert clear and easy to work with. The pricing was competitive. And as always, the work was done right and done the first time. The videos that the service tech makes for the inspection and work done is a really nice and helpful touch. Highly recommended!
Jun 13, 2025
The service team was quick and efficient in finding what
The service team was quick and efficient in finding what the issue was. Then also replacing it. My only gripe was I contacted the dealership four different times with no response back. I had to reach out to my sales rep (Tim) and he was able to have someone reach out.
Jun 12, 2025
Great service.
Great service. Work was done quickly. Everyone was pleasant and friendly. Waiting area was well appointed.
Daniel Bednarczyk
Service Manager
May 23, 2023
Great service, nice installations.
Great service, nice installations. My salesman, Tim, did a great job helping me finding my new vehicle. Dylan at the finance office made the paperwork process smooth and sales managers, Kim, Jeff, Dan and Nick gave me great deal.
May 04, 2023
Everything was great with this maintenance appointment.
Everything was great with this maintenance appointment. They also detailed my car and it looks like new.
Mar 16, 2022
Great people and enjoyable experience.
Great people and enjoyable experience. Thanks to Dylan, Mark and the General Manager Jeff. Would reccomend!
Mar 05, 2022
Efficient check in, quick service, explained work needed.
Efficient check in, quick service, explained work needed. Service specialist was knowledgeable, kept me posted on progress. Clean dealership.
Mar 01, 2022
Had my oil changed.
Had my oil changed. Work was performed on time at a good price. Danny was very professional. Nice people here.
Josh Hyams
Service Advisor
Jun 19, 2025
Had a 2 hour wait.
Had a 2 hour wait. While we purchased a Mini Cooper from Russ Darrow, they are not equipped to service a Mini. In the last two visits, we’ve had lengthy waits while some went to the Mini dealer to get the required parts.
Jun 13, 2025
Liked thectaped video inspection and commentsry.
Liked thectaped video inspection and commentsry. Billing went quick. Service rep provided good information when checking out. But car wash left white spots.
Jun 06, 2025
The wash at the end of our service was chef's kiss!
The wash at the end of our service was chef's kiss! All of the attention you have paid to detail is greatly appreciated. Thank you!
Jun 02, 2025
I’ve never been disappointed in not only the polite
I’ve never been disappointed in not only the polite service I’ve been given, but the quality of service that I’ve been given!
Jun 01, 2025
After the usual oil change and system check, Andrew
After the usual oil change and system check, Andrew advised me about some possible front strut issues. I decided to have some pre-emptive strut issues work done. I scheduled the appointment for the work, and Andrew ordered the needed parts. The morning I brought my car in for the work, the car was taken into the shop on time. I mentioned to the other service desk attendant, Josh, that I had decided not to a take a loaner vehicle, and I mentioned bringing in plenty of work to do, while I waited for my car. Josh suggested a more quiet area in the waiting area to do my work. I really appreciated his suggestion. I got my work done and received my car back from the service department in less time than I had planned. Thank you. Andrew and Josh.
Dylan Marshall
General Sales Manager
Jun 18, 2025
Brandon was knowledgeable and went the extra mile to help
Brandon was knowledgeable and went the extra mile to help narrow down what I really wanted. I am always very happy with the stellar treatment from Russ Darrow Mazda!
Jun 14, 2025
Great people, kept me in the loop the entire time i was
Great people, kept me in the loop the entire time i was in the dealership. Have already recommended another person that is shopping for a mazda to visit
Jun 12, 2025
Randy was kind, professional, knowledgeable, and most
Randy was kind, professional, knowledgeable, and most importantly not pushy at all. We came in without much vision and just wanted to get familiar with the brand so we tried some new cars. Based on our budget limitations we ended up going used but that first test drive of new cars to understand cabin layout and such was crucial. He let us take things at our pace and make sure we were totally comfortable. We ended up stopping in several times before making our decision and we never felt sales pressure to decide before we were ready. Support staff during signing were very kind and knowledgeable as well, we had an overall excellent experience. Thank you very much, Maddie B.
May 12, 2025
Good services provided.
Good services provided. I like it. I will tell my kids and family to buy it again for the next requirement. Thanks
May 05, 2025
Cung King did a great job getting the car and deal we
Cung King did a great job getting the car and deal we wanted. I highly recommend him.
Leah Hoefling
Service Advisor
Jul 06, 2025
Clean space, respectful and non patronizing staff.
Clean space, respectful and non patronizing staff. Reasonable prices and variety of options for appointments. Appreciate the treats too!
Jun 19, 2025
Had a 2 hour wait.
Had a 2 hour wait. While we purchased a Mini Cooper from Russ Darrow, they are not equipped to service a Mini. In the last two visits, we’ve had lengthy waits while some went to the Mini dealer to get the required parts.
Jun 10, 2025
Great service and recommendations you can trust.
Great service and recommendations you can trust. I like the inspection video they share. Love the waiting area too.
Jun 06, 2025
The wash at the end of our service was chef's kiss!
The wash at the end of our service was chef's kiss! All of the attention you have paid to detail is greatly appreciated. Thank you!
Jun 03, 2025
Services were polite, attentive, and professional.
Services were polite, attentive, and professional. I liked the addition of the video showing the car in the shop, although there was no vocal working.
Kody Cathman
Finance Manager
Jul 02, 2025
Russ Darrow Mazda was a great car buying experience!
Russ Darrow Mazda was a great car buying experience! Thank you Brandon for your expertise and patience during the process. I greatly appreciated not feeling pressured with such a big decision.
Jun 14, 2025
Great people, kept me in the loop the entire time i was
Great people, kept me in the loop the entire time i was in the dealership. Have already recommended another person that is shopping for a mazda to visit
Jun 13, 2025
Liked thectaped video inspection and commentsry.
Liked thectaped video inspection and commentsry. Billing went quick. Service rep provided good information when checking out. But car wash left white spots.
May 26, 2025
Service was good.
Service was good. I needed to drop off my car early and they were able to hold the car and got the work done early when time was available. The only challenge was that the video they sent explaining the service was very hard to understand.
May 17, 2025
Tim is fantastic, and Dan is great as well!
Tim is fantastic, and Dan is great as well! I really appreciate that Tim always listens—that’s something I truly value. The facility is excellent, and the entire team is very attentive. This is my second car from here, and I continue to receive the same outstanding service.
Dan Healey
Used Car Manager
Jun 12, 2025
Randy was kind, professional, knowledgeable, and most
Randy was kind, professional, knowledgeable, and most importantly not pushy at all. We came in without much vision and just wanted to get familiar with the brand so we tried some new cars. Based on our budget limitations we ended up going used but that first test drive of new cars to understand cabin layout and such was crucial. He let us take things at our pace and make sure we were totally comfortable. We ended up stopping in several times before making our decision and we never felt sales pressure to decide before we were ready. Support staff during signing were very kind and knowledgeable as well, we had an overall excellent experience. Thank you very much, Maddie B.
May 21, 2025
Adapted to what I needed in a vehicle.
Adapted to what I needed in a vehicle. Appreciate the fact that they didn’t push for anything extra like services for the car.
May 17, 2025
Tim is fantastic, and Dan is great as well!
Tim is fantastic, and Dan is great as well! I really appreciate that Tim always listens—that’s something I truly value. The facility is excellent, and the entire team is very attentive. This is my second car from here, and I continue to receive the same outstanding service.
May 17, 2025
Quick, flexible and informative.
Quick, flexible and informative. Easy to work with and willing to work with any situation
May 09, 2025
The personnel were conscientious, professional, and
The personnel were conscientious, professional, and courteous. Cung King was an exceptional person. He was very well versed about the products and answered all of our questions with knowledge. Cung is very genuine and hard working. The finance manager, Netanya Vanlandingham, was extremely efficient and helpful. The Manager, Dan Healey, was thoughtful and professional.
Brandon Trierweiler
Sales Consultant
Jul 02, 2025
Russ Darrow Mazda was a great car buying experience!
Russ Darrow Mazda was a great car buying experience! Thank you Brandon for your expertise and patience during the process. I greatly appreciated not feeling pressured with such a big decision.
Jun 18, 2025
Brandon was knowledgeable and went the extra mile to help
Brandon was knowledgeable and went the extra mile to help narrow down what I really wanted. I am always very happy with the stellar treatment from Russ Darrow Mazda!
Jun 15, 2025
This was the best experience I could have asked for!
This was the best experience I could have asked for! No one was pushy and everyone that helped me was very kind, understanding and ready to help me find what works for me!
Jun 14, 2025
Great people, kept me in the loop the entire time i was
Great people, kept me in the loop the entire time i was in the dealership. Have already recommended another person that is shopping for a mazda to visit
May 17, 2025
Quick, flexible and informative.
Quick, flexible and informative. Easy to work with and willing to work with any situation
Tim Faber
Sales Consultant
May 17, 2025
Tim is fantastic, and Dan is great as well!
Tim is fantastic, and Dan is great as well! I really appreciate that Tim always listens—that’s something I truly value. The facility is excellent, and the entire team is very attentive. This is my second car from here, and I continue to receive the same outstanding service.
May 01, 2025
Prompt service.
Prompt service. Informative and clear, concise explanation f what was completed during the process. Thanks
Apr 27, 2025
I had a great experience buying my car here!
I had a great experience buying my car here! I called ahead and everyone was friendly and helpful. Tim especially made the process smooth and welcoming. It was a night and day difference compared to another nearby dealership I called, where I felt rushed and dismissed. I’m so glad I chose to come here instead. Thanks again Tim, Kody, and team!
Mar 24, 2025
Very friendly and welcoming place!
Very friendly and welcoming place! Knowledgeable staff!! Waiting on paper work was a bit long but overall a good experience!
Feb 21, 2025
Appreciated the professionalism and helpful service of
Appreciated the professionalism and helpful service of Tim Faber in our purchase of the CX5.
Randall Mohammed
Sales Consultant
Jun 14, 2025
Russ Darrow Mazda of Madison repaired the rear brakes and
Russ Darrow Mazda of Madison repaired the rear brakes and rotors for me for about $60;less than the repair estimate they provided. I think the cost of the repairs were not out of line given the cost of the parts used in the repair. Service rep was polite and honest. The waiting area was comfortable and the treats provided were very good. I will certainly return for service in the future.
Jun 12, 2025
Randy was kind, professional, knowledgeable, and most
Randy was kind, professional, knowledgeable, and most importantly not pushy at all. We came in without much vision and just wanted to get familiar with the brand so we tried some new cars. Based on our budget limitations we ended up going used but that first test drive of new cars to understand cabin layout and such was crucial. He let us take things at our pace and make sure we were totally comfortable. We ended up stopping in several times before making our decision and we never felt sales pressure to decide before we were ready. Support staff during signing were very kind and knowledgeable as well, we had an overall excellent experience. Thank you very much, Maddie B.
May 07, 2025
Very clean and professionally run dealership.
Very clean and professionally run dealership. The quoted prices for parts are fairly high however.
Feb 21, 2025
Appreciated the professionalism and helpful service of
Appreciated the professionalism and helpful service of Tim Faber in our purchase of the CX5.
Feb 03, 2025
Communication was great and they where able to help us
Communication was great and they where able to help us get the car we were really interested in.
Netanya Vanlandingham
Finance Manager
Jun 15, 2025
This was the best experience I could have asked for!
This was the best experience I could have asked for! No one was pushy and everyone that helped me was very kind, understanding and ready to help me find what works for me!
May 21, 2025
Adapted to what I needed in a vehicle.
Adapted to what I needed in a vehicle. Appreciate the fact that they didn’t push for anything extra like services for the car.
May 09, 2025
The personnel were conscientious, professional, and
The personnel were conscientious, professional, and courteous. Cung King was an exceptional person. He was very well versed about the products and answered all of our questions with knowledge. Cung is very genuine and hard working. The finance manager, Netanya Vanlandingham, was extremely efficient and helpful. The Manager, Dan Healey, was thoughtful and professional.
May 09, 2025
Our sales associate Cung and all of the staff were
Our sales associate Cung and all of the staff were awesome Helping us through the whole process in positive and stress free experience. We would highly recommend Russ Darrow for any ones future car purchases
Apr 28, 2025
Having not purchased another vehicle for 15 years, very
Having not purchased another vehicle for 15 years, very helpful and business like in assisting with the process. Much appreciated.
Cung King
Sales Consultant
Jun 22, 2025
Cung was very helpful and a good person to work with.
Cung was very helpful and a good person to work with. I don’t know Dylan Marshall.
May 09, 2025
The personnel were conscientious, professional, and
The personnel were conscientious, professional, and courteous. Cung King was an exceptional person. He was very well versed about the products and answered all of our questions with knowledge. Cung is very genuine and hard working. The finance manager, Netanya Vanlandingham, was extremely efficient and helpful. The Manager, Dan Healey, was thoughtful and professional.
May 09, 2025
Our sales associate Cung and all of the staff were
Our sales associate Cung and all of the staff were awesome Helping us through the whole process in positive and stress free experience. We would highly recommend Russ Darrow for any ones future car purchases
Apr 27, 2025
Everyone at Russ Darrow Mazda was friendly, professional,
Everyone at Russ Darrow Mazda was friendly, professional, knowledgeable, accommodating, and patient. We will be recommending them to everyone we know looking for a car dealer in the Madison area!
Michael Sherwood
Sales Consultant
Apr 22, 2025
Schedule make it easier.
Schedule make it easier. friendly And helpful people. Honest people and Service Good. Thank you for all the service
Apr 06, 2025
Unfortunately the thrill of buying a new car was short
Unfortunately the thrill of buying a new car was short lived. We had confirmed the interest rate both verbally AND via email with the manager. We had came to the dealership with a 2.9% interest rate in mind. We get there. Test drive it again and then we start to talk numbers and all of a sudden it's 4.9% due to the vehicle we selected. Needless to say we were less than thrilled. The manager did not even come to speak to us or apologize for the misinformation and was unwilling to work with us to make up the difference for the wrong information that was provided to us. It did leave a sour taste and took away from an exciting moment.
Apr 02, 2025
Patient and answered all our questions.
Patient and answered all our questions. Took a great deal of time after the purchase to teach us about all of the car’s features.
Dan Smith
Sales Associate
May 12, 2025
Good services provided.
Good services provided. I like it. I will tell my kids and family to buy it again for the next requirement. Thanks
Apr 23, 2025
Everyone was very friendly and helpful.
Everyone was very friendly and helpful. I wasn’t sure what kind of car I wanted but I was able to give a list of things I was looking for and both Dans found me my dream car. I was able to trade in my car for a great deal. Dan Healey made me feel heard and was very clear about what my monthly payments were going to be. I HIGHLY recommend this dealership for your next car purchase!!
Nicholas Zinniel
General Manager
Feb 15, 2025
Great work!
Great work! I really appreciate the awesome customer service and overall experience. Thank you so much!
Feb 09, 2025
Easy to deal with, and great community!
Easy to deal with, and great community! The process felt smooth and definitely a better experience purchasing a vehicle than my previous one. Thank you!
Ryan Ley
Sales Consultant
Apr 28, 2025
Having not purchased another vehicle for 15 years, very
Having not purchased another vehicle for 15 years, very helpful and business like in assisting with the process. Much appreciated.
Jon Malmborg
Sales Consultant
Apr 08, 2025
Still looking for a car, but our visit with Jon was
Still looking for a car, but our visit with Jon was great, and we are looking forward to purchasing from him. He was honest, and full of integrity.