Customer Testimonials
Our whole buying experience was very unorganized and chaotic. It started with being shown the wrong vehicle and being convinced it was a different one(more expensive, more miles). Next we were shown a car and started to go through the loan process to be told that the dealer did not have the title for the car and couldn’t sell it. Our salesperson found us a vehicle similar and we set up an appointment for the paperwork to come at 5pm. We completed the online credit app and emailed our salesperson to ensure they had everything needed for our ...
They understood the problems that I was having and worked quickly to fix it and the office waiting room was full of complimentary drinks and snacks
I think Russ Darrow has very friendly and knowledgeable people. I always take my car to this dealer.
Very friendly and welcoming place! Knowledgeable staff!! Waiting on paper work was a bit long but overall a good experience!
Nice customer service and friendly staff that was not pushy. Highly recommend to others folks
The Russ Darrow service department is always friendly. They make scheduling an appointment easy. The staff are always friendly.
Brandon Trierweiler was the salesman and he answered my questions. it was a pleasant experience and he made sure to follow up after my purchase.
So good at explaining what service needs to done. Love it that I can see work being done on my car
Andrew was great! The warranty repair was fast and great customer service at the Russ Darrow dealership!
I enjoy working with Josh, he's very professional and courteous. Thanks for your help.
Everything went smoothly. Ethan let me know of a couple services my car was overdue for and an upcoming service. Was very helpful.
I was just in for oil change. They got it very fast. They went the extra mile to wash my car too.
We want to thank Russ Darrow Mazda for the loaner vehicle. It helped get us to our medical appointments.
Service department is very helpful and great to work with. Dealership is clean and has a comfortable waiting area. Leah was professional and kept us informed.
Fast and efficient . Service ce will h a smile. Work done in a timely manner
Service was professional, courteous and done in a timely fashion. It was a positive experience.
I love that I can get an early morning appointment. Ethan was waiting for me and very engaging. He answered all of my questions. I love my CX-5 and love the service I receive at Mazda. They have not disappointed me yet!
Great customer service. Loved that they washed my car after service. Will come back for service.
Brought in for warranty work. Had to take vehicle back due to leaking oil after warranty work. Tech pinched valve cover gasket when re assembled. Vehicle began leaking oil. After fixing valve cover leak they still didn’t clean the oil off of the lower shield and didn’t cleanup the coolant under the hood from disassembly.
The best dealerships I ever had the service was very fast service Russ Darrow mazda
Appreciated the professionalism and helpful service of Tim Faber in our purchase of the CX5.
Josh has always been great at communicating and following up. He is ready to answer questions and concerns whenever I ask.
My key fob was stolen and I was in a panic. Andy reassured me the stolen fob will not be able to start the vehicle. He explained the process and made an turned an otherwise terrible situation into a positive one. Great customer service.
Great work! I really appreciate the awesome customer service and overall experience. Thank you so much!
Reliable and professional. I do wish every once in a great while they would offer a coupon for a free oil change.
Oil change was done quickly and did not have a long wait. Able to get to my exercise class in time
Pleasent customer service, work was done on time and done well. The waiting lounge was comfortable and had snacks and drinks free of charge.
Easy to deal with, and great community! The process felt smooth and definitely a better experience purchasing a vehicle than my previous one. Thank you!
I appreciate the kindness of the people working. And the good work that is done on my vehicle.
Communication was great and they where able to help us get the car we were really interested in.
I was very impressed with them the first time I bought a new car there. The second time I was thinking about trading ,the offer for my vehicle was ridulously low, and no real in between counteroffer. So I will trade my car but not here. The service dept was so very efficient and helpful however.
I have had a great experience dealing with everyone at Mazda, and I will recommend Mazda to my friends
They got me in right away. Great Service and would recommend Mazda. Easy to schedule appointment.
VERY NICE EMPLOYEES AND VERY CLEAN AND I REALLY APPRECIATE THE SERVICES AND SNACKS ASLO NICE VEHICLES TO LOOK AT
Despite an unfortunate incident in the past, I was very pleased with the service received without charge this time. Andrew Bustos was very friendly, and didn't make me feel silly for having not noticed earlier the blinking light that I had misdiagnosed as a problem.
It was a good experience and I will continue to use Russ Darrow Mazda XYZ.
Friendly. Fast. Good communication. Really nice waiting area with good snacks and drinks. Fixed my problem under warranty. Win win.
Nice video showing work performed and tech comments on the vehicle in the shop at RD
The wait time was pleasant and fast . I was sent at text with a video on what they look at
Great service, love the inspection video, service tech was friendly and easy to work with.
It seems that whenever I bring my car in to get worked on, the technicians can’t put it back together properly.
I was treated with courtesy from the moment I stepped through the door. Appreciated. Thank you
Todd did a great job explaining our options we had looking at the different cx-30's before we made our purchase.
They were pretty fair on prices, they unfortunately really do not like outside financing though.
Adrian did a great job—he was really responsive and knew a lot about the cars.
There were a few hiccups, but were quickly remedied by an outstanding sales consultant: Adrian Vitale. I would highly recommend him. The finance officer was also excellent.
This is my first day home with my purchase, so naturally, I’m kind of fired up. But I would be remiss and not saying that I had a good relationship with the sales people and the administrative people that processed my purchase. Have a good feeling about the dealership and the people that work within its walls.
The salesman was nice, TILL I paid for the car! After that, you are not important! The finance manager was condescending and mad because I didn't finance! The sales manager does NOT follow-up as promised! Mazda is a great product but the dealership culture sucks!
Great service! Randall walked us through all our options and answered all questions we had.
I was pleased with the information we were given and the willingness to let us consider options. I felt like I got the best car for my needs and got a fair deal too.
People were friendly, especially the sales person Adrian. He covered all the details. There was a pretty hard sale on the add-ons, which I did not appreciate. The car was prepped very well.
This was by far my best car purchase experience. Tim Faber was super friendly and answered all our questions. Kimberly Castleman in the finance department explained all the options and answered all our questions. I would highly recommend Russ Darrow Madison Mazda! 5+++ stars
Had a great experience buying my first Mazda. Dealership was very nice, staff was helpful, especially Adrian out salesman.
I got the car I wanted. Friendly people and fast service. This is my second Mazda, we just love Mazda cars.
The dealership was VERY clean. The sales staff were very knowledgeable and helpful. Our salesman knew the product inside and out and answered all our questions promptly. The finance person explained all the paperwork clear and precise. We are overjoyed with our purchase and the experience we went thru.
Quick and painless process. Jesse and Kim were both very knowledgeable of the process and got me in and out in around an hour.
This is my 2nd purchase from Russ Darrow. This is my favorite dealership. I’ll always come back here.
Great really helpful great dealer he made us feel good about buying a car helpful
Had a really good experience from start to finish. Everyone listened and worked with the needs of our family. 2nd time buying there, will plan on buying again in the future.
Tim and staff were professional knowledgeable and polite and helped me with everything that I was looking for.
work done quickly and correctly. very friendly and informative. I would have no trouble returning to the service department.
Ok experience. Bought a used car from Russ Darrow. Sales people were friendly and helpful. interior of the car was not cleaned well. Promised detailing didn't happen.
Awful Sales Experience - Avoid Dealership Delayed posting review until I left the area and was confident I wouldn't have to interact with this dealership anymore or fear retribution in the event of a service issue. If you really must have a Mazda I would recommend making the > 1 hour drive somewhere else, as inconvenient as that may be. Purchased new CX-5 in Sept 2022. At the time, there was a severe vehicle shortage and I needed a new vehicle right away, so after learning that Madison Subaru, Honda, and Toyota dealerships had no vehicles in stock, I had relatively ...
Just bought our first Mazda. Kyle was very helpful and the entire process was transparent from the start. He really made us feel comfortable with our purchase decision.
Randy was wonderful to work with. He wasn't pushy, asked great questions and was patient while I asked questions and tried to figure out the right fit for me.
Friendly and helpful sales people and staff. There was no pressure to buy or to upsell. It was a comfortable experience.
This team made me and my husband feel very comfortable and welcomed. Their attention to detail is top notch!
Jesse at the Russ Darrow Mazda dealership was always fast to respond and communicated well, even while I was texting him. I appreciated how easy they made it to communicate.
Great service, nice installations. My salesman, Tim, did a great job helping me finding my new vehicle. Dylan at the finance office made the paperwork process smooth and sales managers, Kim, Jeff, Dan and Nick gave me great deal.
Tim was an exceptional and knowledgeable sales man. Dylan provided a fantastic experience during financial process. Dan, Nick and Kim great job as sales manager.
I had a very good overall experience working with Kyle for a second time to purchase a car. The dealership has a nice facility and I have had good experiences with their service center over the years.
I had a very good overall experience working with Kyle for a second time to purchase a car. The dealership has a nice facility and I have had good experiences with their service center over the years.
Everything was great with this maintenance appointment. They also detailed my car and it looks like new.
Both Adrian and Jesse were very good to deal with, and made the car buying experience a positive one.
Randy was great to work with. He was knowledgeable, professional and timely. He made purchasing our car easy and stress free!
Excellent people working there! Superior customer service! This is my home for my vehicles forever! Please go to them!! You will not be sorry..just happy!!
Very easy process and every person on the staff was super nice. Didn’t feel pressured or ignored, great process and place if you’re looking for a Mazda!
Dylan was great, kept me informed on the whole buying process! Even expedited the transaction to meet our needs of timing to pick up our new CX-5! Between the quick buying process & the information at delivery dylan gave us we are extremely happy! Definitely will be back for our next vehicle!!
Haven’t heard anything from them so I don’t know anything about them maybe they call me
From the second we walked in it was a no-nonsense, user-friendly, and ultimately, successful experience. Our sales consultant, Tim Faber, was on a mission to make us happy with as much of a win/win scenario as he could provide. Bullseye! Thank you Tim and Thank You Russ Darrow!
We were bothered by a few things... Cash would not be excepted without agreeing to an 1800.00 policy addition... and the car we test drove was filthy inside and out.
Kyle, our dealer, was AMAZING, felt so comfortable. It wasn't a pushy environment and everyone was very knowledgeable, had a great experience!
The sales staff and business manager were very knowledgeable. They made the process, effortless and very quick.
We found a 2019 Honda Ridgeline that we liked. The truck had recently been moved to this dealer from Russ Darrow Honda in Menomonee Falls. Price was ok but not a great deal. There were several defects, a star crack in the wind shield and a broken seal on the taillight lens. The sales person - Keith and the finance manager (Kimber) wouldn't budge on compensation on these items. But they would offer a discount on any purchased extended warranties. They obviously think people don"t know that they receive a huge % of the money that the warranty costs. ...
Salesman did a great job,found a vehicle that matched our wishes. Model color and specs Got a reasonable price in today’s car market
No issues other than a little slow with paperwork after purchase. Found the car we wanted
So far can only review our selling experience, which was great. Our salesman DILLION was great! Personally met the manager which was a pleasure.
Found an used car that I was hoping to purchase at this dealership, and I had pre-arranged my own financing to do so. After the test drive, I mentioned that I would prefer my own financing and was told it shouldn’t be a problem. After 45 minutes of going back and forth with the salesperson while he was attempting to sell me on their financing options, I was told there were “other offers that made more financial sense” before I had even made an offer to begin with. They also mentioned they “weren’t taking cash offers at this time”. ...
The internet sales representative and financial manager were very nice and welcoming! Definitely one of the better car buying experiences I have had.
The staff were very helpful, transparent, and considerate of our needs and wants in a vehicle. The process was fairly smooth for buying a car and felt absolutely no pressure the entire time.
Great people and enjoyable experience. Thanks to Dylan, Mark and the General Manager Jeff. Would reccomend!
Efficient check in, quick service, explained work needed. Service specialist was knowledgeable, kept me posted on progress. Clean dealership.
The car was dropped off Tuesday afternoon We we’re told it would be done by noon Wednesday went to pick it up Wednesday evening it was not done They had forgot to look at it was the excuse. So it was done on Thursday it was to be detailed for our troubles but it was barely washed. And the issue was not fixed. Not a good start to impress customers on a first service visit.
Had my oil changed. Work was performed on time at a good price. Danny was very professional. Nice people here.
Excellent dealer! Jesse Worley and the rest of the team were very kind and helpful. Perfect service!
Getting a routine oil change and checkup is a pleasant experience at Russ Darrow Mazda. A wonderful woman got me tea and a muffin when I arrived in the waiting area and there was a very nice man to talk to while we were both waiting. The people doing the work on my car leave me with a lot of confidence in the work that was done. I've had a number of cars over the years (I'm old) and this is the best yet.
Every trip into this dealership is it a delightful experience from the service manager all the way to the Lady that is the greeter who help me get coffee And a sweet roll. First class service all around
Dylan was fantastic to work with. He went the extra mile to ensure the ordering and purchasing process went smoothly. No hassles, no pressure, no haggling. Just a great experience overall.
Work is always done in a timely fashion. Employees are always friendly and keep you informed of progress.
The people were amazing when helping me buy my car. Thank you all who helped.