Customer Testimonials
Appreciated the quick work for the service. Reception and service clearly are efficient. And much appreciate it.
I love the snack selection while I wait, and the video inspection. It's great to know my career is in good hands while I finish up work.
The staff person I dealt with was very nice and easy to communicate with. I’ve been going in for an oil change as needed. My vehicle was purchased from Russ Darrow. I like this dealership
Andy was so cooperative, responsible, welcoming ,and friendly. He managed the service in a right way.
This dealership is very nice and professional environment. The employees are understandable what the customers wants and needs.
Honestly they treat me right every single time. The people are professional, they honor their word. I’m pretty distrusting overall and they’ve done a fantastic job. Subjectively the best dealership experience I’ve had in years.
Oil change was efficient and checked over car as well. Initially discrepancy on cost but was rectified immediately. Will return.
Everyone was very friendly and helpful. I wasn’t sure what kind of car I wanted but I was able to give a list of things I was looking for and both Dans found me my dream car. I was able to trade in my car for a great deal. Dan Healey made me feel heard and was very clear about what my monthly payments were going to be. I HIGHLY recommend this dealership for your next car purchase!!
The dealership was great to work with!!! Absolutely would recommend!! Brandon was an excellent and knowledgeable salesmen!!
Excellent customers service, they proactively let me know about a warranty and quickly performed service. The loaner rental was easy as could be. On the other hand they failed to complete my requested additional service of installing a front license plate. My service sheet also called out a car wash was performed which was not done, writing that something was done that was clearly not done damages trust. I also had to call on Monday to verify if service was done and it turned out to have been complete days before.
A few days ago, I visited Russ Darrow Mazda of Madison and had the pleasure of working with #Toni on my Mazda3. She was incredibly friendly, helpful, and made the entire process feel effortless. If you’re planning a visit to Russ Darrow Mazda of Madison, I highly recommend working with Toni for a positive and seamless experience.
Schedule make it easier. friendly And helpful people. Honest people and Service Good. Thank you for all the service
Service Department is always pleasant, helpful and informative. The waiting room is also comfortable and clean.
Clean, efficient, on time, pleasant! Etc etc etc etc etc etc etc etc etc etc
Problem was diagnosed and explained well. Andrew was very helpful.
Courteous, fast, honest, reliable service on my 2016 CX5
Dan was very attentive to my needs, him and his team did a great job explaining everything and making it a smooth transparent process! Keep up the good work!
I was able to easily schedule my appointment online and when I pulled up to the service area, they were immediately ready to take my car back. I had to wait and they said it would be an hour and they actually did it in less than an hour. I’m very pleased with my service there
Excellent Customer Service! Greeted by Mike Sherwood and never felt pressured into purchasing. We purchased a Used Mazda CX-5 and have been very pleased with the vehicle. Hi Highly recommend Mazda of Madison! Great finance team!
Timing and friendliness great. The only complaint is that my maps needed an update - something that costs you nothing - I asked for a free update after spending over $400 and establishing my new dealer relationship, and it was denied.
Tim Faber was my sales person and was extremely accommodating during my visit to Russ Darrow! Finding the vehicle that was best suited to my requests seemed like no problem for him. He brought a few to the front for a test drive. When I realized I'd need to tweak things a bit, he brought one to the forefront that ended up being my purchase! It was my credit union, unfortunately, that was the most time consuming, difficult, part of this transaction.(My car was paid off 2 weeks prior to this sale. Be sure to stay on top of ...
I appreciate their quality work, respectful staff, and convenient location. They take good care of my CX-5!
I had my Mazda CX-30 serviced here and it was fast! Very nice waiting room and snacks!
Forget every stereotype you have heard about car dealerships. I came here to buy my first vehicle and was admittedly a bit nervous after a pretty bad experience at another dealership. My salesperson, Tim, was kind, honest, and helpful through the whole process. I never felt unnecessary pressure to make a decision and he kept the process moving smoothly. The finance manager was also extremely transparent and warm. Even after a small mix up in my paperwork, they were quick to get everything corrected (even after I signed). If you are nervous about buying your first car, I highly recommend ...
Dan Smith was the sales associate who worked with us. He wasn’t pushy and very informative. He was really patient and after over a week of going over multiple vehicles, we finally bought a brand new CX-50. I’m a tough buyer and very picky, but Dan was able to help and walk us through everything. I would recommend Dan and Russ Darrow Mazda to anyone I know. Thank you for making it as painless as possible, and getting me out the door quick with my new vehicle for me to be able to get to my event on ...
Still looking for a car, but our visit with Jon was great, and we are looking forward to purchasing from him. He was honest, and full of integrity.
Unfortunately the thrill of buying a new car was short lived. We had confirmed the interest rate both verbally AND via email with the manager. We had came to the dealership with a 2.9% interest rate in mind. We get there. Test drive it again and then we start to talk numbers and all of a sudden it's 4.9% due to the vehicle we selected. Needless to say we were less than thrilled. The manager did not even come to speak to us or apologize for the misinformation and was unwilling to work with us to make up the difference for ...
This is part one of a two part review of my experience buying a Mazda from Russ Darrow Mazda of Madison. This part one review is written on Saturday, April 5, 2025. After not having bought myself a new car since 2002, it was finally time to pull the trigger. On March 31st, 2025 I located the vehicle I wanted on Russ Darrow Mazda of Madison's website. I found the website helpful in comparing the different trim options and different Russ Darrow Mazda Madison Discount, Customer Cash, and Customer Bonus Cash options. Customer Cash options weren't valid with the special 2.90% Mazda financing ...
Brandon and Dan have been great to work with. They crafted a competitive price for a CX-50 and we have been very happy with the whole process. The team at Darrow will work with you to get you in a new ride.
Thank you for oil change and tires and fluids please don’t call me to complete another survey
They were very helpful and had fast service. I thought I needed my tires rotated along with my oil change but they checked them out and didn’t perform the tire rotation since I didn’t need it yet, which also saved me a bit on the bill.
Tim Faber, salesman for Russ Darrow Mazda Madison, is a top-notch salesman. He is very knowledgeable about the Mazda products, offered numerous options within my interest range, and is a genuinely sincere person. Working with him was so easy, I will recommend him to everyone! What a pleasant experience for me!
Patient and answered all our questions. Took a great deal of time after the purchase to teach us about all of the car’s features.
Upon arriving, I was greeted by the staff and looking around I noticed that it was nice & clean,Thank-you for the good service!
Russ Darrow’s service department is extremely friendly and professional making an otherwise tedious task enjoyable.
i always appreciate the experience that russ darrow provides. i love the videos and the clear explanations of the repairs…
Our whole buying experience was very unorganized and chaotic. It started with being shown the wrong vehicle and being convinced it was a different one(more expensive, less miles). Next we were shown a car and started to go through the loan process to be told that the dealer did not have the title for the car and couldn’t sell it. Our salesperson found us a vehicle similar and we set up an appointment for the paperwork to come at 5pm. We completed the online credit app and emailed our salesperson to ensure they had everything needed for our ...
They understood the problems that I was having and worked quickly to fix it and the office waiting room was full of complimentary drinks and snacks
I had an easy buying experience and found my new car with the help of Randall Mohammed. I'm very happy with my new CX-50 and would definitely come back to Mazda for my next car in the future. There's no pressure and no forcing decisions. It's a very exciting time and nothing at Russ Darrow Mazda gets in the way of that excitement, it adds to it.
I think Russ Darrow has very friendly and knowledgeable people. I always take my car to this dealer.
Very friendly and welcoming place! Knowledgeable staff!! Waiting on paper work was a bit long but overall a good experience!
Nice customer service and friendly staff that was not pushy. Highly recommend to others folks
The Russ Darrow service department is always friendly. They make scheduling an appointment easy. The staff are always friendly.
Always a pleasant experience! Andrew is the best!
Brandon Trierweiler was the salesman and he answered my questions. it was a pleasant experience and he made sure to follow up after my purchase.
So good at explaining what service needs to done. Love it that I can see work being done on my car
Andrew was great! The warranty repair was fast and great customer service at the Russ Darrow dealership!
I enjoy working with Josh, he's very professional and courteous. Thanks for your help.
Everything went smoothly. Ethan let me know of a couple services my car was overdue for and an upcoming service. Was very helpful.
Everyone talks about how awful buying a car is and maybe we just got lucky but if so that is because of Jon. Despite it being incredibly busy and juggling a few customers, Jon got us into the suv we wanted to test drive. We were looking at a hybrid but we weren’t sure so he put us in a traditional and we were on our way. When we got back, he already had the hybrid lined up and waiting for us. We spent that day test driving a bunch of vehicles at 4 different places and I can’t ...
I was just in for oil change. They got it very fast. They went the extra mile to wash my car too.
Can’t say enough about Randy he was so helpful with us as we narrowed down just exactly what we wanted. I would recommend him day or night
Danny the service manager is TOP Shelf. I highly recommend him and the guys over at Mazda. Thanks! 😊
We want to thank Russ Darrow Mazda for the loaner vehicle. It helped get us to our medical appointments.
Service department is very helpful and great to work with. Dealership is clean and has a comfortable waiting area. Leah was professional and kept us informed.
Fast and efficient . Service ce will h a smile. Work done in a timely manner
Service was professional, courteous and done in a timely fashion. It was a positive experience.
I love that I can get an early morning appointment. Ethan was waiting for me and very engaging. He answered all of my questions. I love my CX-5 and love the service I receive at Mazda. They have not disappointed me yet!
Great customer service. Loved that they washed my car after service. Will come back for service.
Brought in for warranty work. Had to take vehicle back due to leaking oil after warranty work. Tech pinched valve cover gasket when re assembled. Vehicle began leaking oil. After fixing valve cover leak they still didn’t clean the oil off of the lower shield and didn’t cleanup the coolant under the hood from disassembly.
Daniel Smith was absolutely amazing to work with he knew what he was doing and was very calm and kind to talk to. He was very transparent about everything and any questions I had. I would recommend anyone to go to him
I was recommended to come to this dealership to get a new vehicle and I can’t thank that person enough. From start to finish they made the process extremely easy for me and walked me through every step of the way. I had the pleasure of working with Tim and I can’t recommend him enough as a salesperson! He walked me through the car and everything it did and made sure it fit my needs going forward. Overall a very pleasant experience and would highly recommend to anyone looking at getting themselves into a Mazda!
Staff was very friendly, professional, and efficient
Great experience, called to schedule a recall appointment. Parking was not the best at all. That’s my only complaint. They handled my car with care. I appreciate you guys! You’re the best
Andy was professional and informative. Eathan on the phone seemed to have very little knowledge. In fact, I thought he was a brand new employee.
Quick and reliable seervuce.
everything was explained thoroughly and service was performed quickly. I liked the video of my cars check over. That was helpful. Serveman was friendly and polite
Friendly and helpful staff. Efficient.
Me and my wife highly recommended this place we had a very unpleasant time in another place before so we were over there a little afraid of how things could go, but we get a really great surprise, everyone was really nice and friendly and the guy who help us through, Cung King, was really nice he help us with everything we even have to comeback to pick the car and they wait for us and leave us everything ready just to ride or new vehicle
The best dealerships I ever had the service was very fast service Russ Darrow mazda
Appreciated the professionalism and helpful service of Tim Faber in our purchase of the CX5.
Just bought a new Mazda. Staff were all pleasant, efficient and knowledgeable.
I was able to get an appointment the same day I called. Andy , the customer service agent greeted me with a smile and got me into the cue. The waiting area was comfortable and refreshments were offered. A video was provided to review the techs findings. Andy reviewed future service goals as well . Felt confident when I left.
Josh has always been great at communicating and following up. He is ready to answer questions and concerns whenever I ask.
I've only been to this location twice since I've had my 2018 CX-5 but both times I've been treated very well. I brought my car in this time because it was leaking oil due to what I think is a flaw in the design and I did not have to jump through hoops. My service representative, Andy Bustos, advocated on my behalf and was able to get the service covered at very little cost to me. The work was completed in a very reasonable amount of time and I was provided a complimentary vehicle to use so I ...
My key fob was stolen and I was in a panic. Andy reassured me the stolen fob will not be able to start the vehicle. He explained the process and made an turned an otherwise terrible situation into a positive one. Great customer service.
Both buying my car and getting an oil change at Russ Darrow was above and beyond my expectations. Great people, great service. I’d gladly recommend this location to anyone.
Great work! I really appreciate the awesome customer service and overall experience. Thank you so much!
I had an oil-change, as well as, my car cleaned. They did an amazing job!!! Awesome customer service!!!
We purchased our used Mazda at Russ Darrow recently and were pleased with the process. Also, having just taken the car in for its first post-sale oil change, we find the service here very complete, including a check of all systems, fluid levels, tires and even an exterior wash. It looks like the service department will make it easy to keep our new purchase in good shape. The attached photo is a still from the video the service attendant sends explaining what was done.
Reliable and professional. I do wish every once in a great while they would offer a coupon for a free oil change.